User Guarantee

 User Guarantee

 
Our Satisfaction Guarantee allows you to shop with confidence.
When you purchase with www.zapposwholesale.com we can confidently assure that your 
 
shipment will be sent promptly and arrive secure and intact to your door. You can track 
 
your shipment through the tracking system provided as well as contact our customer service 
 
via email or telephone.
Each package will be cushioned against damage, will clear customs, will be wrapped to 
 
avoid high import taxes, and will be exactly what you ordered. Shipment is free anywhere 
 
in the world.
 
All pictures show on our website are of the actual products you will receive.
We know that you want to know exactly what you are going to get when you place an order, 
 
so we have our photographer take pictures of every new product before it is put up for 
 
sale on our website.
 
As an online business, we take your online security very seriously.
All personal information is encrypted with industry standard 128-Bit SSL encryption, the 
 
strongest currently available whilst our internal systems comply with all standards (CISP) 
 
set forth by Visa & Mastercard and other credit card issuers.
We hope you find our satisfaction guarantee to be the foundation of a long term business 
 
relationship. We look forward to hearing from you and are always available if you have any 
 
questions.
 
From www.zapposwholesale.com , your satisfaction is what we strive for.
We offer a comprehensive return policy to ensure that once you own a 
 
www.zapposwholesale.com product.
 
We accept returns for exchange or refund for the following reasons:
1. Shipping errors
2. Damaged goods
3. Dissatisfaction
All products offered by www.zapposwholesale.com are protected by a 7 Days Full 
 
Satisfaction Policy which guarantees a full refund or product exchange if in unused 
 
conditions.
We are absolutely confident that you will be happy with your purchase from us because each 
 
piece is inspected by hand for quality. We understand; however, that every customer is 
 
unique and we are flexible to meet your particular needs. Customer satisfaction in our 
 
products and services is our top priority.
 
If for any reason, you are not content with your purchase please contact us immediately.
We will then provide instruction on where to return your bag(s). You must return the 
 
product(s) within seven days of receipt for exchange or refund. You must send your 
 
returned package via courier at your own expense and provide us with a tracking number in 
 
order for a refund/replacement to be issued. We do not charge a restocking fee but in such 
 
cases, we lose the cost of the initial shipping and so can not pay for shipping both ways. 
 
Refunds are made in the same form as initial payment (ie. refunded on your credit card) 
 
and may take up to seven business days to process after we receive the tracking number for 
 
the returned goods.
Kindly include when you contact us the following information. This will expedite the 
 
processing of your return.
 
Your full name and the date the order was placed and received
A list of the product(s) to be exchanged or refunded
The reason for the return of the products